Return policy.

As per the Consumer Contract Regulations, you automatically qualify for a 14-day return, which means you have 14 days from receiving and signing for your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. When returning your order, it must be packed suitably to avoid any potential damage.

Please note, any breakages/damages that happen during the return shipping are your responsibility and will be deducted off the total refund amount. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@sirenbayhome.co.uk

Once we have received your return, please allow 7-10 working days for your refund to be processed. For security reasons, we can only make refunds to the original payment method you used to place your order.

You are liable for the cost of returning the item(s) back to us. We advise you to get proof of postage or shipping.

You can always contact us for any return questions at hello@sirenbayhome.co.uk

DAMAGE AND ISSUES

Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If any further damages happen during the return shipping, this is not our responsibility and this will be deducted off the refund.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow 7-10 working days.

If the value of the item has been reduced while in your possession you are liable for this cost and it will either be taken from your refund or billed to you.